FAQs/Testimonials
We have the right IT products for your business and homes.
FAQ
We focus on empowering businesses by providing them with high quality IT
products and accessories in bulk quantities at competitive prices. We specialize in
wholesale and export to businesses, retailers, and resellers. This allows our customers
to take advantage of our economies of scale and fulfill the needs of their own clientele.
We offer a comprehensive selection of IT equipment to support your business needs. This includes:
- Laptops and Desktops: From budget-friendly options to high-performance machines, we have a variety of laptops and desktops to suit your needs.
- All-in-One (AIO) PCs: Streamline your workspace with space-saving AIO PCs that combine the power of a desktop with the convenience of a monitor.
- Printers and Multifunction Devices: Choose from a wide range of printers and multifunction devices, including laser printers, inkjet printers, and copiers.
- Monitors: Enhance your productivity and visual experience with our selection of high-quality monitors in various sizes and resolutions.
- Projectors: Deliver impactful presentations and share ideas clearly with our projectors suitable for different environments.
- IT Accessories: Find all the essential accessories you need, including keyboards, mice, cables, and more.
We carry a wide range of IT products from leading brands like HP, Dell, Lenovo, and Acer. We also offer popular choices from Asus, Microsoft Surface, MSI, Canon,
Epson, and APC.
We specialize in serving businesses throughout the Middle East, North and West Africa, and Central Asia. We have dedicated teams in key markets to ensure
efficient customer support.
We ship your orders directly from our warehouses located in Dubai and Jebel Ali Free Zone. This allows us to offer efficient fulfillment and potentially reduce costs for
you. An advantage of choosing products from our Jebel Ali Free Zone warehouse is that
there will be no VAT charges incurred.
To ensure a smooth transaction, we offer the following secure payment methods:
- Bank Transfer: This is our preferred method for international transactions and large orders. We will provide you with our bank details upon confirmation of your order.
- Letter of Credit (L/C): We can also accept Letters of Credit for orders requiring additional security measures.
- Cash on Delivery (COD):1 For a limited number of situations and upon approval, we may accept cash on delivery for domestic orders within the UAE. Please contact our sales team to discuss COD eligibility for your specific order.
Absolutely! We understand the value of bulk purchases and reward our business customers accordingly. We offer competitive tier-based discounts on volume orders.
The more you buy, the greater the discount you will receive. We have established price
tiers for different order quantities for our importers and stockists. Contact our sales team
to discuss your specific needs and receive a personalized quote with the applicable
discount.
All our products come with a manufacturer warranty. We do not offer additional guarantees beyond those provided by the manufacturer, We can help you understand
the warranty terms and assist you in filing warranty claims if needed.
While our primary focus is on wholesale and export, we do maintain showrooms in key locations throughout Dubai, including Deira and Bur Dubai. These showrooms
allow you to see a selection of our products and discuss your business needs with our
representatives. However, please note that bulk purchases and final orders are typically
processed through our wholesale channels.
Our minimum order quantity (MOQ) varies depending on the specific product and can range from [minimum number] units to [maximum number] units. However, for a
more precise MOQ for the products you are interested in, please contact our sales
team. They can provide you with the exact details and discuss any potential exceptions
based on your order size.
Our order turnaround time depends on the size and complexity of your order, but we strive to deliver quickly and efficiently. Here is a breakdown to give you an idea:
● In-stock items: For readily available products, we typically ship within [Number]
business days after receiving confirmed payment.
● Large or complex orders: For larger orders or those requiring additional
configuration, we will provide you with an estimated turnaround time upon
confirmation.
We understand prompt delivery is important, and our team will keep you informed
throughout the process.
While we do not provide direct technical support for the products themselves, we are here to assist you throughout your customer journey. Here is how we can help:
- Warranty Claims: We will guide you through the manufacturer’s warranty process and help you file claims if needed.
- Replacement Assistance: In the case of damaged or defective products, we will assist you to facilitate replacements according to the warranty terms.
- Product Knowledge: Our sales team has extensive knowledge of our product lines and can answer your questions about product features and functionalities. We understand that technical support might be needed after purchase, and we are committed to providing you with all the resources and information to ensure a smooth experience.
We can assist you with the customs clearance process by providing all the necessary commercial documentation, including invoices, packing lists, and certificates
of origin. This will help expedite the smooth passage of your order through customs.
Please be aware that any applicable customs duties or import taxes will be the
responsibility of the buyer. We recommend familiarizing yourself with the import
regulations of your destination country before finalizing your order.
We are currently developing a comprehensive online catalog to showcase our full product range. In the meantime, you can explore a selection of our most popular IT
products on our website lURL here]. For a complete product list or to inquire about
specific items, feel free to contact our sales team through our website form, email at
[email address], or phone at [phone number]. They will be happy to assist you!
You can contact our sales team by phone at [phone Number], email at [email address], or through our website contact form.
Yes, you can request special packaging or labeling for your shipments in many cases. However, it is important to check with the preferred carrier about the company’s
specific policies and any associated fees.Here are some common reasons to request
special packaging or labeling:
- Fragile items: Indicate “Fragile” handling to ensure careful treatment.
- Hazardous materials: 2 Specific packaging and labels are required by law for
safe transportation. - Large or oddly shaped items: Special crating or secure strapping might be
necessary. - Signature required: Ensure the recipient signs for the delivery.
Yes, our products are compliant with relevant international standards to ensure quality, safety, and performance. We actively adhere to industry-recognized standards
set by the industry to meet the highest expectations. For your specific needs, we can
provide more details on the standards our products comply with. Just let us know
which product category you are interested in, and we will be happy to share the relevant
certifications.
In some cases, we may be able to provide samples of IT products. However, it depends on the specific product and the quantity you are interested in. Here are some
things to consider:
- Sample Availability: Not all IT products are available as samples due to cost or
technical reasons. - Minimum Order Quantities: We might have minimum order quantities for samples
to cover handling and processing costs.
The best way to inquire about samples is to contact our sales team directly. They can
discuss your specific needs and advise you on sample availability, pricing, and any lead
time involved.
